Helping someone find a lawyer who can help them is something all of us should make a habit of doing.
A few months ago, an acquaintance of my son had an issue in Colorado relating to some business he had previously done there. Obviously, I couldn't help him, having neither subject matter expertise nor a law license in the state. So, I suggested he contact the only Colorado lawyer I know, Joe Pickard.
Joe resolved the problem and now I have a friend for life.
A LinkedIn connection had an easement issue with his neighbor. I couldn't help there either, but I emailed several lawyers in the area and asked for their recommendations. I got got a name and sent it on.
The other day, I got a super nice note - and a Starbucks gift card.
I could give a lot more examples. Most of us who have been practicing a while can do so. I have found divorce lawyers, IP lawyers and even an equine law specialist.
Like the large majority of lawyers, my practice is quite specialized. That means there are many problems which I cannot (or should not) attempt do much about. Hence, "sorry, but I can't help you" is a quite tempting response.
On the other hand, if you actually practice lawyer your are also likely well-suited to help others find the right legal counsel. Even if you don't personally know someone, you probably know someone who does. Likewise, you probably know the right questions to ask.
Please understand, I am NOT talking about situations where you are looking for a referral fee. Nothing wrong with that, of course, but it's another discussion entirely.
My point is simply about helping others find an attorney who might assist them.
My personal opinion is that we have an obligation to make the effort. Sometimes doing so can be a bit more involved than you thought it would be. It turns out to be a pain. That happens, but so what.
It's all about doing the right thing.