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Avoid Overpromising and Underdelivering

Under promise; over deliver.


When I left the house at 7:30 this morning, the kitchen was completely intact, albeit cleaned out. At 6:00 this evening, a dumpster was in the driveway and it was full. Not much was left in the kitchen itself.


This was day one of our current construction project.


Our contractor told us work would start today - and it did. She did the original work on our house before we moved in a little over a year ago. Everything was on time, on budget and well done.


The kitchen seems to be on a similar trajectory already.


Of course, I will offer a lawyer lesson.

Like general contractors, we are in the client service business. Also like contractors, our work has challenges. Clients are known to get frustrated and unhappy.


It is critical that we always be super careful to avoid over promising and/or under delivering.


My contractor gets an unqualified endorsement from me. I have confidence in her.


Why?


It’s simple; she has always done what she said she would do, when she said she would do it.


I hope my legal clients can say the same about me.

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